Privacy Policy
This page sets out how Fortunica collects, uses, stores, and protects the personal information of players who use its casino and sportsbook platform. Reading through these terms helps account holders understand what data is gathered during registration, verification, and everyday account activity, and what rights apply under applicable data protection frameworks. The casino Fortunica operates under the Tobique Gaming Commission licence (service number 0000033), and the operator, Terra Force LLC, is responsible for handling personal data in line with its published policies.
What Information Fortunica Collects
Fortunica collects personal data at several stages of the player journey. During registration, the platform gathers basic account details such as a name, email address, date of birth, and country of residence. These are used to create an account, verify player eligibility, and comply with minimum age requirements of 18 or above.
KYC verification requires additional documentation. Players may be asked to submit a valid passport, national identity card, or driving licence, along with proof of residential address and evidence of ownership of the payment method in use. In certain cases, a selfie or short video alongside the identity document is also required. Source-of-funds information may be requested for accounts flagged during routine risk assessments.
Transaction data is also recorded. Every deposit and withdrawal processed through the cashier, whether via Visa, Mastercard, bank transfer, MiFinity, or any supported cryptocurrency such as Bitcoin, Ethereum, or USDT, generates a transaction record linked to the account. This record includes the method used, amounts transferred, timestamps, and processing status.
Device and session information is collected automatically when a player accesses the platform via browser or mobile app. This includes IP addresses, device type, operating system, browser version, and session duration. The platform uses this data for security monitoring, fraud prevention, and to maintain the integrity of account sessions.
How Personal Data Is Used
The primary purpose of data collection is to operate the player account and deliver the full range of services available on the platform, including casino games, sportsbook betting, bonus activations, and VIP Club participation. A player earns one loyalty point per every £10 wagered, and that tracking requires accurate account-level data.
Fortunica also uses personal information to process payments through its payment processor, Emperis Limited, registered in Cyprus. Payment data is handled securely and is subject to anti-fraud and risk checks before withdrawals are approved. These checks may involve comparing payment method ownership against account registration details.
Bonus management is another core use. When a player activates a welcome offer or a weekly VIP promotion, the platform records the qualifying deposit, bonus credit amount, wagering progress, and any conversion or cashout applied. Wagering requirements, maximum bet restrictions of £5 per spin during bonus play, and cashout limits are all tracked at the account level.
Personal data may also be used to communicate directly with the account holder about account activity, verification requests, promotional updates, and responsible gambling notifications. Players who wish to limit marketing communications should refer to the account preferences or contact the support team via Live Chat or the support email.
Data Sharing and Third Parties
Fortunica does not sell personal data to unrelated third parties. However, certain operational partners require access to specific data categories in order to provide the services that form part of the platform.
Game providers such as Pragmatic Play, Booongo, Playson, and others receive session and bet data necessary to deliver game content and RNG outcomes. Live casino suppliers, including Vivo Gaming and SA Gaming, may process connection data as part of their streaming infrastructure. All third-party providers used on the platform are expected to maintain appropriate data security standards.
Payment processors, including Emperis Limited, receive the financial data needed to complete deposit and withdrawal transactions. Withdrawal processing times vary by amount: transactions up to £300 are processed by the next business day, while amounts between £300 and £2,000 take up to five business days.
Regulatory and law enforcement bodies may receive data where Fortunica is legally required to disclose it. This includes requests from licensing authorities and anti-money-laundering compliance obligations.
Cookies and Tracking Technologies
The platform uses cookies and similar tracking tools to manage player sessions, personalise the casino experience, and gather analytical data about how the site is used. Essential cookies are required for core functions such as login sessions and cashier access. Analytical cookies help the operator understand player behaviour across game categories, device types, and promotional pages.
Players using the mobile browser or the iOS and Android apps may be able to manage cookie preferences through their device settings, though disabling certain cookies can affect platform functionality. The cookie policy is typically accessible from the site footer alongside the broader privacy terms.
Data Retention
Personal data is retained for as long as an account remains active and for a period thereafter as required by applicable regulations. Financial records, KYC documents, and transaction histories are kept in line with standard anti-money-laundering requirements, which typically mandate a minimum retention period of five years following the end of a business relationship.
If an account is closed, the platform may continue to hold certain records to fulfil legal obligations, resolve disputes, or respond to regulatory enquiries. Players who wish to understand the specific retention period for their data can submit a request through the support channels.
Player Rights
Depending on the applicable data protection framework, players may have the right to access the personal data held about them, to request corrections where data is inaccurate, and in certain circumstances to request deletion of their data. Requests related to data access or corrections can be directed to the Fortunica support team via Live Chat or email at support@fortunica.bet.
Fortunica commits to responding to legitimate data requests within a reasonable timeframe. Where a request cannot be fulfilled due to legal or regulatory obligations, the player will be informed of the reason.
For players interested in responsible gambling tools alongside data rights, Fortunica responsible gambling provides specific details about account controls, self-exclusion options, and deposit limit settings available directly through the account area.
Data Security Measures
The platform uses encrypted web connections to protect data in transit between a player’s device and the platform servers. Payment flows, including card transactions and cryptocurrency transfers, are processed through secure channels with anti-fraud monitoring in place.
KYC documents submitted for verification are stored securely and accessed only by authorised personnel handling compliance and account review tasks. Security controls include identity and payment method verification, session monitoring, and account restrictions during active review periods. Players can also contribute to account security by using a strong, unique password and ensuring access credentials are kept private.
Updates to This Privacy Policy
Fortunica reserves the right to update this privacy policy when required by operational changes, regulatory developments, or updates to the services offered on the platform. Material changes will typically be communicated through the site or via account notification. Continued use of the platform following an update constitutes acceptance of the revised terms.
Players with questions about how personal data is handled are encouraged to contact the support team, which is available 24 hours a day, seven days a week, through Live Chat and email. The official site Fortunica displays the current version of all platform policies from the footer navigation.